Return & Refund Policy – B&B Hobby Shop
@import url('https://fonts.googleapis.com/css2?family=Playfair+Display:wght@400;700;900&family=DM+Sans:wght@300;400;500&display=swap');
:root {
--dark: #1a1a1a;
--darker: #111111;
--teal: #2bb5a0;
--white: #ffffff;
--grey: #2e2e2e;
--muted: rgba(255,255,255,0.55);
--light-text: rgba(255,255,255,0.80);
}
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
font-family: 'DM Sans', sans-serif;
background: var(--dark);
color: var(--white);
overflow-x: hidden;
width: 100%;
}
/* HERO */
.hero {
background: var(--darker);
position: relative;
overflow: hidden;
padding: 90px 60px 100px;
text-align: center;
width: 100%;
}
.hero::before {
content: '';
position: absolute;
inset: 0;
background:
radial-gradient(ellipse at 20% 50%, rgba(43,181,160,0.10) 0%, transparent 60%),
radial-gradient(ellipse at 80% 30%, rgba(43,181,160,0.07) 0%, transparent 55%);
}
.hero-badge {
display: inline-block;
border: 1px solid var(--teal);
color: var(--teal);
font-size: 11px;
letter-spacing: 3px;
text-transform: uppercase;
padding: 6px 20px;
border-radius: 30px;
margin-bottom: 28px;
font-weight: 500;
position: relative;
}
.hero h1 {
font-family: 'Playfair Display', serif;
font-size: clamp(38px, 6vw, 68px);
font-weight: 900;
color: var(--white);
line-height: 1.05;
position: relative;
margin: 0;
}
.hero h1 span {
color: var(--teal);
display: block;
}
.hero-divider {
width: 60px;
height: 3px;
background: var(--teal);
margin: 28px auto;
}
.hero-sub {
font-size: 17px;
color: var(--muted);
max-width: 520px;
margin: 0 auto;
line-height: 1.7;
font-weight: 300;
position: relative;
}
/* NOTICE STRIP */
.notice-strip {
background: var(--teal);
padding: 18px 60px;
text-align: center;
width: 100%;
}
.notice-strip p {
font-size: 15px;
color: var(--darker);
font-weight: 600;
line-height: 1.6;
max-width: 800px;
margin: 0 auto;
}
.notice-strip p strong {
font-weight: 800;
}
/* MAIN CONTENT */
.content {
width: 100%;
max-width: 900px;
margin: 70px auto;
padding: 0 40px;
}
/* POLICY BLOCKS */
.policy-block {
background: var(--grey);
border-radius: 8px;
padding: 40px 44px;
margin-bottom: 28px;
position: relative;
overflow: hidden;
border-left: 4px solid var(--teal);
transition: border-color 0.3s ease;
}
.policy-block:hover {
border-color: var(--teal);
box-shadow: 0 0 0 1px rgba(43,181,160,0.20);
}
.block-icon {
font-size: 28px;
margin-bottom: 14px;
display: block;
}
.policy-block h2 {
font-family: 'Playfair Display', serif;
font-size: 24px;
font-weight: 700;
color: var(--white);
margin-bottom: 20px;
margin-top: 0;
}
.policy-block p {
font-size: 15.5px;
color: var(--light-text);
line-height: 1.85;
font-weight: 300;
margin-bottom: 14px;
}
.policy-block p:last-child {
margin-bottom: 0;
}
/* LISTS */
.policy-block ul {
list-style: none;
padding: 0;
margin: 0;
}
.policy-block ul li {
font-size: 15.5px;
color: var(--light-text);
line-height: 1.8;
font-weight: 300;
padding: 10px 0 10px 28px;
border-bottom: 1px solid rgba(255,255,255,0.05);
position: relative;
}
.policy-block ul li:last-child {
border-bottom: none;
}
.policy-block ul li::before {
content: '✓';
position: absolute;
left: 0;
color: var(--teal);
font-weight: 700;
font-size: 14px;
}
.policy-block ul li strong {
color: var(--white);
font-weight: 600;
}
/* RETURN OPTIONS GRID */
.return-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
margin-top: 20px;
}
.return-option {
background: rgba(43,181,160,0.08);
border: 1px solid rgba(43,181,160,0.25);
border-radius: 6px;
padding: 20px 22px;
}
.return-option .option-icon {
font-size: 22px;
display: block;
margin-bottom: 10px;
}
.return-option strong {
display: block;
font-size: 11px;
letter-spacing: 1.5px;
text-transform: uppercase;
color: var(--teal);
font-weight: 600;
margin-bottom: 8px;
}
.return-option p {
font-size: 14px !important;
color: rgba(255,255,255,0.75) !important;
line-height: 1.7 !important;
margin-bottom: 0 !important;
}
.return-option .address-note {
font-size: 13px !important;
color: rgba(255,255,255,0.45) !important;
margin-top: 10px !important;
margin-bottom: 0 !important;
}
/* RESTOCKING HIGHLIGHT BOX */
.restock-box {
background: rgba(43,181,160,0.08);
border: 1.5px solid var(--teal);
border-radius: 6px;
padding: 22px 28px;
margin-top: 20px;
text-align: center;
}
.restock-box p {
font-family: 'Playfair Display', serif;
font-size: 22px !important;
font-weight: 700 !important;
color: var(--teal) !important;
letter-spacing: 1px;
margin-bottom: 0 !important;
}
.restock-box span {
display: block;
font-family: 'DM Sans', sans-serif;
font-size: 14px;
color: var(--muted);
font-weight: 300;
margin-top: 8px;
letter-spacing: 0;
}
/* CONTACT BLOCK */
.contact-block {
background: var(--teal);
border-radius: 8px;
padding: 44px;
text-align: center;
margin-bottom: 28px;
}
.contact-block h2 {
font-family: 'Playfair Display', serif;
font-size: 28px;
font-weight: 700;
color: var(--darker);
margin-bottom: 14px;
margin-top: 0;
}
.contact-block p {
font-size: 16px;
color: rgba(0,0,0,0.65);
line-height: 1.7;
font-weight: 300;
max-width: 500px;
margin: 0 auto 16px auto;
}
.contact-block .contact-details {
font-size: 15px;
color: rgba(0,0,0,0.70);
font-weight: 500;
margin: 0;
}
/* FOOTER */
.footer-strip {
background: #0a0a0a;
padding: 28px 60px;
text-align: center;
color: rgba(255,255,255,0.25);
font-size: 13px;
letter-spacing: 1px;
width: 100%;
}
/* RESPONSIVE */
@media (max-width: 768px) {
.hero { padding: 60px 24px 70px; }
.notice-strip { padding: 16px 24px; }
.content { margin: 50px auto; padding: 0 24px; }
.policy-block { padding: 28px 24px; }
.return-grid { grid-template-columns: 1fr; }
.contact-block { padding: 32px 24px; }
.footer-strip { padding: 24px; }
}
Online Store Policy
Return & Refund Policy
Please read our policy carefully before placing an order. We're committed to being transparent and fair with every customer.
✓ Full refunds available within 14 days for new, unopened items. No hassle, no runaround.
📋
Our Policy
At B&B Hobby Shop, we want every customer to feel confident and protected when shopping with us. We offer full refunds on eligible items and are committed to making the return process as straightforward as possible. Please read the details below before placing your order.
💳
Refunds
- We offer a full refund within 14 days of purchase for new, unopened items.
- Items must be in their original, undamaged packaging with all parts and accessories included.
- Refund requests must be initiated within 14 days of the original purchase date.
📦
How to Return
You have two convenient options to return your item:
🏪
In-Store Return
Visit us in person and bring your item along with your proof of purchase. Our team will process your return on the spot.
1142 Athens Highway, Suite 107
Grayson, Georgia 30017
📬
Mail-In Return
Ship your item back to our store address. We recommend using a tracked shipping method as we are not responsible for lost packages.
Customer is responsible for all return shipping costs.
🏷️
Restocking Fee
Please note that certain items are subject to a restocking fee upon return. Our team will confirm whether your item carries a restocking fee at the time of your return request.
15% Restocking Fee
applies to select items — our team will confirm at the time of your return request.
🚚
Shipping Costs
- Original shipping costs are non-refundable and will not be included in your refund.
- The customer is fully responsible for all return shipping costs back to our store.
🚫
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Opened or used products
- Items returned after the 14-day window
- Items damaged after delivery
- Special orders or custom items
- Clearance or final sale items
- Paints and paint-related products
