Our Policy
At B&B Hobby Shop, we want every customer to feel confident and protected when shopping with us. We offer full refunds on eligible items and are committed to making the return process as straightforward as possible. Please read the details below before placing your order.
Refunds
- We offer a full refund within 14 days of purchase for new, unopened items.
- Items must be in their original, undamaged packaging with all parts and accessories included.
- Refund requests must be initiated within 14 days of the original purchase date.
How to Return
You have two convenient options to return your item:
Visit us in person and bring your item along with your proof of purchase. Our team will process your return on the spot.
1142 Athens Highway, Suite 107
Grayson, Georgia 30017
Ship your item back to our store address. We recommend using a tracked shipping method as we are not responsible for lost packages.
Customer is responsible for all return shipping costs.
Restocking Fee
Please note that certain items are subject to a restocking fee upon return. Our team will confirm whether your item carries a restocking fee at the time of your return request.
15% Restocking Fee
applies to select items — our team will confirm at the time of your return request.Shipping Costs
- Original shipping costs are non-refundable and will not be included in your refund.
- The customer is fully responsible for all return shipping costs back to our store.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Opened or used products
- Paints, primers, and thinners
- Items returned after the 14-day window
- Items damaged after delivery
- Special orders or custom items
- Clearance or final sale items
Questions About a Return?
Contact us before sending anything back and our team will walk you through the entire process.
📧 bnbhobbyshop@gmail.com · 📞 770-972-2328